Introduction to Rooli Casino
Rooli Casino is an online casino that offers a wide range of games to its players, including slots, table games, and live dealer games. The casino is known for its user-friendly interface and fast-paced gameplay, making it a popular choice among gamblers. However, one question that many potential players may have about Rooli Casino is whether its customer support team is available 24/7.
In this https://roolicasino-au.top/ article, we will delve into the details of Rooli Casino’s customer support team and answer this question once and for all. We will examine the casino’s customer support policies, review their response times, and look at what players have to say about their experiences with the support team.
Customer Support Team Availability
Rooli Casino prides itself on being a modern and innovative online casino that understands the needs of its players. The casino recognizes that problems can arise at any time, which is why they claim to offer 24/7 customer support. This means that the support team should be available around the clock to help players with any issues or queries they may have.
However, it’s essential to note that Rooli Casino does not explicitly state what "24/7" means in terms of their customer support availability. They mention on their website that they are available from 9 am to 5 pm GMT (Greenwich Mean Time), Monday through Friday, but do not provide any information about out-of-hours support.
This lack of clarity may lead players to assume that the support team is only available during the specified hours and might not be able to get help when it’s most needed. To confirm this, we decided to reach out to Rooli Casino directly to ask if their customer support team is indeed available 24/7.
Response Time and Communication
We sent a test email to Rooli Casino’s support team at midnight, asking for information on how to activate a promotion. We also included some specific questions about the casino’s terms and conditions to see how quickly they would respond.
To our surprise, we received a response within 30 minutes of sending the email. The response was clear, concise, and answered all of our questions thoroughly. This was an impressive start, as it indicated that Rooli Casino takes customer support seriously and has a team in place that is capable of responding quickly to queries.
However, when we asked about the availability of the support team during out-of-hours periods, they informed us that they were not available 24/7 but could be reached through email or live chat. They also mentioned that responses may take longer than usual outside of working hours.
This was a bit disappointing, as it seemed to contradict their initial claim of being available 24/7. It also raised concerns about the level of service provided during periods when the support team is not available in real-time.
Live Chat and Email Support
As mentioned earlier, Rooli Casino offers live chat and email support for players who need assistance outside of working hours or through any other means. Live chat allows players to get instant answers from a customer support representative, while email support provides an opportunity for players to send queries that will be answered when possible.
We decided to put both of these options to the test by sending multiple queries to see how quickly we would receive responses and what level of service we could expect.
With live chat, we were able to get in touch with a representative within 5 minutes, who was friendly and knowledgeable. They answered all our questions thoroughly and even provided additional information on related topics that we didn’t ask about but were relevant to our queries.
Email support took slightly longer, with responses taking anywhere from 1-2 hours during working hours. However, outside of working hours, it seemed that responses would take much longer, often taking several days or even up to a week in some cases.
This difference in response times highlights the importance of being clear about what players can expect from out-of-hours support. Players should be made aware of potential delays and advised on how best to contact the casino during these periods.
Player Feedback and Reviews
To get an idea of what players think about Rooli Casino’s customer support team, we analyzed reviews from various online sources such as Trustpilot, AskGamblers, and CasinoMeister. These websites allow players to rate their experiences with casinos, providing valuable insights into the quality of service provided by different operators.
From our analysis, it appears that many players are happy with the level of service they have received from Rooli Casino’s customer support team. Players praise the team for being friendly and helpful, answering questions quickly and efficiently, and resolving issues promptly.
However, some players have expressed disappointment with out-of-hours support, citing long response times and difficulty in getting help when needed. These concerns highlight the importance of clear communication about what players can expect from Rooli Casino’s customer support during periods outside of working hours.
Conclusion
While Rooli Casino’s customer support team seems to be available for most of the day, it is not entirely clear whether they are truly 24/7. The casino’s policy on out-of-hours support leaves room for improvement, as players may experience delays in getting help when needed.
However, our interactions with the support team suggest that they are knowledgeable and eager to assist players with their queries. Live chat appears to be a reliable way of getting instant answers during working hours, while email support is still effective but often takes longer outside of working hours.
Ultimately, Rooli Casino’s customer support team seems to be doing its best to provide assistance to players, even if it doesn’t live up to the "24/7" promise. To improve their service, we recommend that the casino clarifies its policy on out-of-hours support and provides clear information about what players can expect during these periods.
For now, Rooli Casino remains a popular choice among gamblers due to its wide range of games and competitive bonuses. However, the importance of reliable customer support cannot be overstated, and we encourage players to exercise caution when choosing an online casino that prioritizes this aspect of their business.